Refund & Cancellation Policy
Clear rules, real timelines. This policy applies to all paid BillZ subscriptions bought on our website and paid through Razorpay.
Effective: [DD Month 2026] · Version 1.0
No fee, no lock-in. Access continues to the end of the period you paid for.
Full refund on your first paid purchase, no questions asked.
Back to your original payment method after we approve it.
1. How to cancel
- In BillZ:Settings → Subscription → Cancel plan. This also cancels the auto-pay mandate with Razorpay.
- From your UPI app or bank:revoke the BillZ AutoPay mandate at any time, free of charge.
- By email:write to[support@domain]from your registered email, and we'll cancel within 1 working day.
After cancelling, you won't be charged again. Paid features stay on until the end of your current monthly or yearly period, then your account moves to the Free plan.Your invoices and data are never deleted because you cancel.
2. When you get a refund
| SITUATION | REFUND |
|---|---|
| First-ever paid purchase (monthly or yearly), requested within[7]days | 100% including GST |
| Charged twice, or charged after you cancelled | 100% of the extra charge |
| Automatic renewal you forgot to cancel, requested within[3]days and with no paid features used since | 100% of that renewal |
| BillZ unavailable for more than[72]continuous hours due to our fault | Pro-rata credit or refund for the affected days |
| Any other request after the refund window | No refund for the current period; cancel to stop future charges |
Refunds include the GST you paid; we'll issue a GST credit note. Razorpay processing fees are not deducted from your refund.
3. How to request a refund
Email[support@domain]from your registered email, or use Settings → Subscription → Request refund. Include your Razorpay payment ID (it's on your BillZ payment invoice).
We acknowledge your request within 48 hours and confirm the decision within[3]working days.
Approved refunds are sent back to the original payment method (UPI, card or bank account) within[5–7]working days. Your bank may take a few extra days to show it.
4. Upgrades, downgrades and failed payments
- Upgrade:takes effect at once. We credit the unused value of your current plan against the new one.[Confirm with the Razorpay setup]
- Downgrade:takes effect at your next renewal; there is no refund for the current period.
- Failed renewal:we retry and notify you. After[7]days you move to the Free plan with all your data kept.
Still need help?
Contact support at[support@domain]or[+91 phone], Mon–Sat[10am–7pm]IST. If you're unhappy with how we handled your request, write to our Grievance Officer. Details are on theContact page.